Production & Shipping
All of our products are handmade in small batches to ensure fresh products and high quality. Candles, wax treats , bath & body turnaround time is 1-3 business days. All hand crafted loungewear items ship between 7-14 business days unless noted differently in item description.
HOLIDAY PRODUCTION: DURING HOLIDAY SEASON OUR PRODUCTION TIMES ARE BETWEEN 7-18 BUSINESS DAYS FOR LIMITED EDITION AND SALE CLOTHING ITEMS TO BE MADE AND READY TO SHIP.
Our shipping is done through USPS and UPS. Shipping usually takes between 2-5 business days once shipped in the U.S. Shipments are done during business hours MON- FRI 10AM - 5PM.
LOST OR STOLEN PACKAGES
IF YOUR PACKAGE HAS BEEN CONFIRMED VIA USPS OR SHIPPING CARRIER THAT IT'S DELIVERED AND YOU DID NOT RECEIVE IT. YOU MUST FILE A CLAIM WITH SHIPPING CARRIER AS WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
ONCE YOU FILE A CLAIM WITH THE SHIPPING CARRIER THEY WILL INVESTIGATE TO ENSURE IT WAS NOT ACCIDENTALLY DELIVERED TO THE WRONG ADDRESS.
WE HIGHLY RECOMMEND THAT YOU SELECT SIGNATURE REQUIRED SHIPPING IF YOU HAVE A HISTORY OF MISSING/ STOLEN PACKAGES IN YOUR AREA.
IF YOU DECIDE TO FILE A CLAIM WITH PAYPAL OR SHOPIFY YOUR TRACKING NUMBER IS AUTOMATICALLY UPLOADED WHICH WILL STATE THAT YOUR PACKAGE WAS INDEED DELIVERED. THE ONLY TIME WE WILL RESEND ORDERS IS WHEN TRACKING CONFIRMS THAT THE PACKAGE WAS LOST DURING TRANSIT. ITEMS MARKED AS DELIVERED IN MAILBOX/ PORCH/ RECEPTION ETC. WILL NOT BE ELIGIBLE .